MTN Experience

Once again putting up a review, even though my previous review has not yet been responded to. I have also sent an email to the MTN complaints department and no feedback has been given. Lovely service.

So since the 2nd of July, I have been trying to upgrade my cellphone contract. What an epic fail that has been. From feedback like "The service agent never completed the contract upgrade application", to "We are waiting for the 512gig phone that I "Specifically" ordered which they don't have in stock and are waiting for to be delivered" (I never requested such a phone), to "We are doing everything we can to speed up the delivery and book overnight delivery", to "The package has been sent out to DSV couriers and should arrive shortly". This has been going on for the past 2 weeks. Then to top things off, DSV couriers in JHB apparently don't cover the Secunda area and will first have to send the item to Witbank and then only deliver it to Secunda which is going to take another 2 to 3 business days. So thank you MTN, for once again showing us what the standard of customer service is. I have been promised numerous times that a manager will be in contact with me after asking to speak to a manager numerous times and no manager is ever available. Then an email is sent to the manager to call me and no manager ever gets back to me.

The absolute cherry on the cake is the fact that this is not even a free item or device or contract that I am given, I pay for this each and every month. What more should a person do to get proper service that is paid for?