MTN expensive rates, horrible service

<p>i have a MTN 200 contract. i dont use all airtime but cannot make calls. i phoned the call centre to query and told them that i dont want my airtime converted to data. they say that it cannot be done because it is the phone and not MTN that controls this. the call centre agent asked me how to change this because he doesnt know. he spoke above me and told me other customers are pleased with him. i had to tell him that i am a customer and he should not talk while i am talking. he said many customers have the same query. clearly this is something that MTN has to fix. also need to teach their agents how to deal with customers.</p>