MTN exit review

I have been an MTN customer for nearly 11 years now. In that time I have advocated for MTN's service and even introduced some friends to the MTN's data specials.

I have never been so disappointed with MTN as I have been this past 7 weeks. I have been a black friday customer for the past 2 years. When black friday rolled around this November, I was called by Mobilesplus to receive an offer to renew my black friday deal. I was promised a galaxy a6+, 50GB per month and 1000 minutes for a monthly fee of R508.99. What I received was a run around and stories of failing systems for over a month before I was finally told the special was over and that I no longer qualified. After a few trips to mtn I thought I finally had a resolution but instead I was offered 40GB, 250 minutes and nothing else for R499 per month. Getting no phone and less but on the bright side... I save R10 per month.

I have never been so disappointed with poor treatment from any service provider, but MTN feels like they won't stop twisting the knife and spitting in my face.