MTN everywhere you dont go
Monday 15 Feb 2016 i cannot acess anything internet related on my phone. fast forward to Wednesday 17 Feb 2016 and 6 calls later nothing can be done except being asked the same question 6 time with the same answer. what phone do you use answer iPhone 6. switch it off fro 5 minutes and switch it on again. Then the biggest bomb dropped on Thursday 18 Feb 2016 when i was told that the manager will call me back and still now 2 & half hours later no call was received. if cell c had a strong network where i stay i would port back to them in a heart beat, Vey disapointed in the service MTN provides whats worse is that the call centre agents are so rude as if i do not have any option but to remain with them. I wonder how long it will take for them to call me after they receive this complaint
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We experienced intermittent connection issues which affected some of our customers at the beginning of this week, the services have been fully restored. About the callback we have escalated to the relevant supervisor to assist.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We experienced intermittent connection issues which affected some of our customers at the beginning of this week, the services have been fully restored. About the callback we have escalated to the relevant supervisor to assist.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Siphumezo
REQ:***