MTN EVADES THE ISSUE ONCE AGAIN

<p>ACCOUNT NUMBER A ********** </p> <p> </p> <p>The issue regarding your billing is irrelevant to my complaint. It is clear that MTN is again evading the issue! I personally saw the outstanding amount of R3500 on your computer screen at MTN Stoneridge. Weather or not this has been credited I do not know.<br />If you read my complaint carefully you will clearly see that my complaint is firstly the fact that nobody from MTN has come back to me in over 4 months now which is totally unacceptable. Apart from your reply I have still had no one from MTN contact me to resolve this.</p> <p>FURTHERMORE, MY ACCOUNT WAS CAPPED AND USAGE LIMIT WAS SET AT THE TIME I TOOK OUT MY CONRACT!! I DID NOT CHANGE IT FROM MY SIDE AND MY USAGE WAS NEVER EXCEEDED AS I HAVE MY OWN LIMIT SET ON MY ROUTER AT 10gb PER MONTH!</p> <p>YOU PROMSED TO INVESTIGATE AND REPORT BACK TO ME ON HOW THIS WAS ALLOWED TO HAPPEN FROM MTN SIDE. THIS IS NOT MY DOING AND MTN IS RESPONSIBLE FOR THE EXCESS BILLING NOT ME!!!</p> <p>SO INSTEAD OF TRYING TO ASSIST YOUR CUSTOMERS YOU SUSPEND THEIR SERVICES AND THATS IT???</p> <p>iTS MONTHS NOW AND IM WAITING FOR YOU TO PROVE TO ME WHO UNCAPPED MY DATA USAGE AND WHY? IT WAS CAPPED FROM THE OUTSET???</p> <p>MY SUSBSCRIPTION IS R299 PER MONTH AND THE FIRST MONTH MY BILL WAS ALAREADY R1500.</p> <p>SO HOW CAN MTN SUSPEND MY SERVICES WITHOUT FIRST INVESTIGATING THE CAUSE OF THE INCORRECT BILLING?</p> <p>ITS SIMPLE, YOU COULDNT CARE LESS AND THAT IS WHY NOTHING HAS BEEN DONE IN THIS REGARD AND I AM STILL IN THE POSITION I WAS MONTHS AGO!</p> <p>YOUR LETER MEANS NOTHING TO ME AND HAS NOT CLARIFIED ANYTHING EITHER!</p> <p>I AM STILL WITHOUT A DATA LINE AND YOUR SERVICE STILL SUCKS!!!!!!!!</p>