MTN eSIM bad service

I have been waiting 6 weeks to get my eSIM on my Apple watch sorted, after over 30 calls from myself and an in person visit to the Gateway Mall branch. Each time I need to follow up with the email thread, and I get the same request to unpair and pair my watch with no luck. No one (eSIM support person) phones me to assist after repeated promises from the Business Customer Care call centre agents. Really getting tired.