RL
Rian L
1 reviews | Active since Jan 2014
07 Aug 2015, 16:37
MTN error, no response and a 2 month suspension
20 May 2015 I received an SMS saying I had \exceeded 90 %25 of your credit limit of R3560"and that my services were suspended... <br> <br> I went to a branch as I could not get a hold of MTN through the 808 number"
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 08:43Hello RLoubser,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up since the upgrade date 20-6-2014 no usage limit has been set up on the account. The account has been billed extra for data and wholesale data bundle charges. This charges accrued from 2014-07-20.
We have sent to the you the open items report to see the account balance this report will reflect the invoices, payment, short payment and balance.
The account has been handed over to the legal department, if you do require assistance from them you may email them on *** to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up since the upgrade date 20-6-2014 no usage limit has been set up on the account. The account has been billed extra for data and wholesale data bundle charges. This charges accrued from 2014-07-20.
We have sent to the you the open items report to see the account balance this report will reflect the invoices, payment, short payment and balance.
The account has been handed over to the legal department, if you do require assistance from them you may email them on *** to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
REQ:***
MTN South Africa's reply26 Aug 2015, 08:43
Official
Hello RLoubser,
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up since the upgrade date 20-6-2014 no usage limit has been set up on the account. The account has been billed extra for data and wholesale data bundle charges. This charges accrued from 2014-07-20.
We have sent to the you the open items report to see the account balance this report will reflect the invoices, payment, short payment and balance.
The account has been handed over to the legal department, if you do require assistance from them you may email them on *** to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We apologize for any inconvenience incurred.
We do pick up since the upgrade date 20-6-2014 no usage limit has been set up on the account. The account has been billed extra for data and wholesale data bundle charges. This charges accrued from 2014-07-20.
We have sent to the you the open items report to see the account balance this report will reflect the invoices, payment, short payment and balance.
The account has been handed over to the legal department, if you do require assistance from them you may email them on *** to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
REQ:***