AP
Anonieme P
1 reviews | Active since Oct 2018
06 Dec 2018, 12:23
MTN ERMELO SPUR
Very bad service received from consultant, Evidence. I app**** for an upgrade in November. The upgrade stated that with my Huawei Mate 20 Lite, I will receive a smart watch. I asked the consultant if she was sure that I will receive the watch and she clearly said yes 3 times. After a week I asked her if I can come and collect my watch and she said no. "There isn't any, sorry it is out of stock."
I clearly asked 3 times. As soon as my contract is finished I will NEVER go back to MTN.
How can you assure a client that they are definitely receiving a watch and then just say, " Oh, sorry" and have an attitude..
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MTN South Africa's replyOfficial
07 Dec 2018, 08:21Good day Larischa
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the issue and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the issue and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Best regards,
MTN South Africa's reply07 Dec 2018, 08:21
Official
Good day Larischa
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the issue and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We will investigate the issue and provide feedback as soon as possible.
Warm regards, Jessica John
Complaints Management Team
Best regards,