1 reviews | Active since Jun 2015
MTN EPIC FAIL ON ALL ACCOUNTS
Long story short, my number is ***I have been with MTN for literally more than half of my life, have always had good service except for these last 3 months.<br> In the month of January 2013 I took a contract out for a Galaxy SIII, all good and well,<br> 2 years past and at the end of January my contract reached its 2 year end.<br> I did not have time to cancel the contract, so I kept paying monthly, (still at the full rate I<br> might add, even though I'm paying for a device I own). At the end of April I phoned through<br> and confirmed my contract cancellation. Operator: Olivia Mgoduka said she would process the<br> request and phone back in maximum 2 days. 3 days later I phoned through again confirming<br> Contract Cancellation, said they would get back to me. A week later I phoned through again, same story.<br> My account has been debited again, and what-do-you-know, still no word from MTN. Further more, I tried phoning through again, countless times and the phone kept on getting put down on me.<br> More good news, I now hear MTN direct staff are all on strike, and are trying to debit from me.<br> I Went in to the branch that I signed up with and they claim they can do nothing<br> HELP HELP HELP HELP HELP<br> ROBZ
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention or urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention or urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
