SF
Simon F
1 reviews | Active since Feb 2011
11 Oct 2016, 14:11
MTN - Epic Fail Guys
<p>Can't open your statements because you have the wrong phone number listed for the OTP which is surprising as it is the same number you have billed me for every month for over a decade. Your call centre is always experiencing high call volumes so can't resolve the query. How can you expect a CLIENT to wait over twenty minutes. High call volumes are not an excuse. Don't skimp and oursource one of your most crucial business aspects - interacting with your CLIENTS. Lastly your website was not working last night so could not get statements either. EPIC fail guys. Invest in your business otherwise you wont have one eventually.</p>
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MTN South Africa's replyOfficial
14 Oct 2016, 10:52Good day Simon,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that the matter has been escalated to the technical support team to investigate further on the wrong number listed for the One Time Pin. Please may you select that the One Time Pin be sent via email whilst it is still being investigated by technical support.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2016, 10:52
Official
Good day Simon,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Please bear with us, our call centre has been experiencing high call volumes. The matter is receiving priority attention.
Kindly be advised that the matter has been escalated to the technical support team to investigate further on the wrong number listed for the One Time Pin. Please may you select that the One Time Pin be sent via email whilst it is still being investigated by technical support.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,