MTN Entertainment pass

I signed a new contract with MTN on the 23/11/2018 which was to include an "Entertainment Pass" of 14gb x 12 months. I assumed this was to kick in after my previous contract expired in February 2019, after I realised I had not received my monthly entertainment pass I contacted "customer care" on the 4/03/2019...

To date, over 2 months, I have sent 12 emails to "customer care" and I have yet to have this matter resolved. The replies to the emails have been less than helpful, from complete silence to generic replies; "We apologize for any inconvenience caused"; "escalated the query" etc. and eventually to complete disdain!

The last email sent, where I attached a PDF document of all correspondence, MTN had the audacity to send the following email.

"Good day Daniel,

Kindly note that as per our System support department Entertainment pass once off was loaded on this account"

I would like MTN to kindly note that as per my account, and the reason I emailed them in the first place, the entertainment pass has not been loaded onto it. Furthermore this is meant to be a month to month (for 12 months) data package and not "once off".

This is nothing more than false advertising, I have been a loyal MTN customer, I was sold the new contract with the your advertising lure of "entertainment pass" and it has not been delivered. This is in fact costing me money as I continuously have to purchase additional data as the data promised is no where to be seen.