MTN entered the wrong data - I signed a 24 MONTHS Not a 36 months contract!

MTN Retentions manager,

Your team member entered the wrong information on your system when capturing my last contract. I signed a 24 MONTHS contract Not a 36 months. I sent the evidences where I signed the forms sent by *24 Months contract* Not 36 months. See attached again 24 months contract i signed. This shows that the person entering the data made a mistake that needs to be corrected urgently so I can be able upgrade accordingly. See also my upgrade history attached that will show you that i only signed the 24 months contracts since i moved to you guys. In the middle of last years I called support and they told me i was able to do the early upgrade in October 2022, but i left to February 2023 then when i called again to start the process they said their system were showing that i got the S21 in April 2022. I proof that this data was wrong by sending the MTN Invoice then they managed "to correct this error" however they did not correct the total months which should be "24 months". This is unacceptable thar I am paying for a person's mistake. Again, the upgrade process has been challenging and i am in this for weeks now. Trying to contact support but no success and takes hours to get help. How a communication company is not good in communication. If I do not get a solution today I will be starting by generating a Helopeter Report to approach ICASA and other legal roots.

Regards, Manuel P.