1 reviews | Active since Jan 2017
MTN... Empty promisies on delivery.
<p>After doing the customary cell phone upgrade at the beginning of December and promised delivery of the phone within a few working days I am still waiting a month later for my new handset. After six smooth upgrades with Auotpage Cellular spanning 12 years of service, MTN bought out Autopage and now I sit and wait with no phone....... guess it becomes my fault for not changing to another provider. Vodacom, Cell C, maybe even Telkom or Virgin would have been a better choice, now I'm fixed in for another 24 Months and wait in anticipation for something else to go wrong... what have I done. I wonder what their solution will be or am I so small they won't worry about it... guess there is no such thing as loyalty or customer service.</p>
Good day Ryan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that at per our sales team, the device ce was returned back because the couriers could not get hold of you at the said delivery address. Please also note that because your upgrade was done through a 3rd party (CCI), you will need to contact them to advise which date they can deliver and agree on the delivery address they can reach you at. Their contact details are as below:
Tel - ***
Email - ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Good day Ryan,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that at per our sales team, the device ce was returned back because the couriers could not get hold of you at the said delivery address. Please also note that because your upgrade was done through a 3rd party (CCI), you will need to contact them to advise which date they can deliver and agree on the delivery address they can reach you at. Their contact details are as below:
Tel - ***
Email - ***
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
I fail to see how this is my problem as you said I would have the phone by a certain date. It is easy to understand that I pay you for a service, however, you have failed to deliver. How can you now pass the buck to another company and make it my problem. You have taken my money so you should ensure that I get what I pay for. It is now the 2 February 2017 and I still do not have my phone. Great service. Please let me know if I can cancel my contract. I know that you recorded the phone calls so if there is any confusion about your promises I urge you to listen to the recording. Please advise on my solution. I look forward to you making contact with me.
I fail to see how this is my problem as you said I would have the phone by a certain date. It is easy to understand that I pay you for a service, however, you have failed to deliver. How can you now pass the buck to another company and make it my problem. You have taken my money so you should ensure that I get what I pay for. It is now the 2 February 2017 and I still do not have my phone. Great service. Please let me know if I can cancel my contract. I know that you recorded the phone calls so if there is any confusion about your promises I urge you to listen to the recording. Please advise on my solution. I look forward to you making contact with me.