MTN EMPTY PROMISES AND SALES SCHEME.

We used a ZTE router in Brits, the coverage and speed was fine. 10mb up and down. We could connect multiple phones and the TV and had coverage most days excluding cloudy days. When we moved I informed them of the address change. They did not change the address to the correct address. Instead they chose to connect us to a tower even further away. Still the router was working.

We upgraded to 5G, 20mb up and down and have been struggling for weeks to firstly get it registered and Rica the device. After that it was still downhill. We had 7 days to test signal and return the modem if there were to be problems - 7 days since delivery. Unfortunately they only registered and Ricad the device about 10 days after delivery. The 7 days meant nothing. After that process completed we still did not have any signal. One agent after the other has given multiple reasons of why it is not working. "The router is registered in another province- out of range, no coverage in our area (even though it was tested by a consultant and the previous MTN router was working, there is a block, we may not change the address again as we may only change it every 12 months, but the address listed is NOT OURS.

Team leaders were supposedly going to call me back. This has not happened. Agents were to call me back. Still waiting.

Now I am paying for a router that does not work. I am furious, frustrated and very disappointed in the service MTN brags about but does not provide.

Can't wait to use another company.