MTN – empty promises and lies

An agent of MTN cold called me in January 2020 and sold me two contracts. One was for a data SIM and the other for a handset and sim with the understanding that I can keep my current number with the new handset. After delivery of the goods, I went to my nearest MTN store where I was informed that the SIM with my handset has a fixed number that I cannot port my old number. At the same time the assistant enquired why I took the handset on a 36-month contract while I could have acquired the same handset on a 24-month contract in store. I then immediately returned the handset and SIM while retaining the data SIM for use. MTN kept on charging me for the returned SIM and handset until 10 months later when I eventually got the agents so far to convince MTN to cancel my contract. MTN retained the charges although I never used the handset and SIM. The data SIM contract was also cancelled although I never asked for it to be cancelled. Now I had to go back to MTN to obtain a data SIM like the one cancelled. After going through a lengthy application process, I was informed that my application was turned down due to me having a low credit score. That was a blatant lie. MTN did not even checked up on my score at a credit bureau. The person that helped me with the application promised me to phone me to inform me about my application. I never received any calls from MTN and had to go to the store to enquire about the application various times. Suffice to say, I shall never again make use of MTN as a service provider again.