gP
gerard P
1 reviews | Active since Feb 2016
04 Jul 2017, 14:35
MTN empty promises
<p>I have been a long time client of MTN. Over the years, I have had issues but these were resolved quickly. At times, I also lost a lot of money due to errors on its part.</p> <p>This time however, I feel that I have to vent my frustration on two points.</p> <p>1. I am still awaiting feedback for a query regarding extra charges. Despite me calling and sending emails, I am yet to get the correct information to escalate the matter. The last time this happened I was charged more than 3k extra. <br />Why should I have to continously try to reach MTN to find out the progress of my request.</p> <p>2. Last month, I renewed my contract. I was told I will not lose any of my previous free minutes or data. This was confirmed by two consultants. <br />Suffice to say, I have lost the minutes. In fact, I wasn't even given the correct amount of minutes during my last month of my previous contract.<br />I find it distasteful that I was duped into taking a new contract and more importantly that no one is attending to my query.</p> <p>This is not the MTN service I expect. You get the thumbs down this time.</p>
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MTN South Africa's replyOfficial
07 Jul 2017, 13:37Dear Gerard,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you shortly to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply07 Jul 2017, 13:37
Official
Dear Gerard,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you shortly to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
gP
gerard P's updateReviewer Update
24 Jul 2017, 10:12It is now more than two weeks since I was told by MTN that this matter will be resolved.
How is it possible that it is taking this long?
gP
gerard P's update24 Jul 2017, 10:12
Reviewer Update
It is now more than two weeks since I was told by MTN that this matter will be resolved.
How is it possible that it is taking this long?