AG
Annette G
1 reviews | Active since Dec 2015
11 Jul 2019, 08:36
MTN empty promises
This is now the 3rd review on the same subject. All I get is empty promises on Hellopeter but nothing is happening to resolve and refund my ********** transaction. MTN started billing me over a year ago with more than R1000pm more than my agreed contract. They actually confirmed that they have investigated the issue and agree that it is a ********** transaction. Promises of a refund is all I get! I am getting really fed-up now and will take this issue further.
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MTN South Africa's replyOfficial
11 Jul 2019, 09:49Good day Annette
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly furnish me with the details of all the transactions that went off your account due to a ********** upgrade being done and I will escalate this to our ***** department.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly furnish me with the details of all the transactions that went off your account due to a ********** upgrade being done and I will escalate this to our ***** department.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply11 Jul 2019, 09:49
Official
Good day Annette
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly furnish me with the details of all the transactions that went off your account due to a ********** upgrade being done and I will escalate this to our ***** department.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation kindly furnish me with the details of all the transactions that went off your account due to a ********** upgrade being done and I will escalate this to our ***** department.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,