pV
paola V
1 reviews | Active since Apr 2012
26 Apr 2018, 06:26
Mtn empty promises
Upgraded my contract from s7edge to s9+ because of the fitbit promo which was promised by consultant ... after signing new contract I requested the fitbit and and told me to apply online which I tried for 2days on 3rd day went to store and till today they full of excuses and I'm still waiting for my fitbit ...if I don't get the fitbit I will cancel this contract with mtn ..this is going on now for nearly 2month ...hoping to have this sorted soon
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Replies (3)
MTN South Africa's replyOfficial
26 Apr 2018, 08:24Good day Paola,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said initiative is a Samsung rewards offer. The fitbit device would need to be ordered via the app. You would need to contact Samsung Rewards in order to track how long your it would take your device to be delivered. You may also e mail them directly at ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply26 Apr 2018, 08:24
Official
Good day Paola,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the said initiative is a Samsung rewards offer. The fitbit device would need to be ordered via the app. You would need to contact Samsung Rewards in order to track how long your it would take your device to be delivered. You may also e mail them directly at ***.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
pV
paola V's updateReviewer Update
01 May 2018, 20:23I signed the contract with MTN and MTN consultant told me about the promotion ... Samsung app was not working those 3days after I signed the contract which MTN was aware of ... IF YOU PASSING THE BUCK TO SAMSUNG
WE NEED TO CANCEL MY CONTRACT WITH MTN -I SIGNED AND UPGRADED UNDER THE IMPRESSION THAT I WAS GOING TO GET THE FITBIT AS PROMISED BY MTN
pV
paola V's update01 May 2018, 20:23
Reviewer Update
I signed the contract with MTN and MTN consultant told me about the promotion ... Samsung app was not working those 3days after I signed the contract which MTN was aware of ... IF YOU PASSING THE BUCK TO SAMSUNG
WE NEED TO CANCEL MY CONTRACT WITH MTN -I SIGNED AND UPGRADED UNDER THE IMPRESSION THAT I WAS GOING TO GET THE FITBIT AS PROMISED BY MTN
pV
paola V's updateReviewer Update
01 May 2018, 20:27If I don't get a positive reply from MTN confirming that i will be getting the fitbit or they will cancel my upgrade/contract by Thursday end of day I'm going to the consumers act and name and shame on social media ... this is not acceptable
pV
paola V's update01 May 2018, 20:27
Reviewer Update
If I don't get a positive reply from MTN confirming that i will be getting the fitbit or they will cancel my upgrade/contract by Thursday end of day I'm going to the consumers act and name and shame on social media ... this is not acceptable