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Claassen C
1 reviews | Active since Apr 2018
07 Apr 2018, 07:14
MTN - Empty promises
Having specials in your book should be *******. I have signed up with MTN on a 80G Data sim deal with Router.......It is now 1 week & they cannot even advice me when I can expect a router. For goodness sake, it is the 7th of the month & you do not have stock in the entire South Africa. How pathetic.....it is time to change networks....thanks for letting me down MTN & please check for how many years I have been a customer.
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MTN South Africa's replyOfficial
10 Apr 2018, 20:25Thank you for your post.
We sincere apologized for any inconvenience incurred.
We thank you for your loyal support and the years with MTN.
We have sent the complaint to the Regional store Managers to intervene with the store when the router will reach the store for collection.
We have requested that the store contact you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply10 Apr 2018, 20:25
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We thank you for your loyal support and the years with MTN.
We have sent the complaint to the Regional store Managers to intervene with the store when the router will reach the store for collection.
We have requested that the store contact you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
CC
Claassen C's updateReviewer Update
11 Apr 2018, 07:27Your answer is pathetic. What I want to hear is that you send a router to Galleria mall in Amanzimtoti & that I can collect it immediately. This is now almost 2 weeks. If not delivered by this afternoon, then I will move all 3 my accounts to Vodacom.....your choice.....you had nearly two weeks to get a router and I know other branches had stock.
CC
Claassen C's update11 Apr 2018, 07:27
Reviewer Update
Your answer is pathetic. What I want to hear is that you send a router to Galleria mall in Amanzimtoti & that I can collect it immediately. This is now almost 2 weeks. If not delivered by this afternoon, then I will move all 3 my accounts to Vodacom.....your choice.....you had nearly two weeks to get a router and I know other branches had stock.