MTN employees *********** and costing customers money

Account number A*** - Cell no ***

MTN joined the group of businesses *****ing from their customers.

3 January 2022 I went into Table Bay mall to cancel my son's contract and to upgrade my data package.

I was helped by Renier North and he phoned the cancellation department to cancel *** as my son emigrated to the USA and will only use it on whatsapp.

On 03/01/2022 I received the confirmation sms. On 16 June I received a call from customer service wanting to upgrade my own package as I am due for an upgrade. So I learned that my sons contract is still active and never cancelled although I have received confirmation that it has been cancelled. *** was sent to me via sms.

Since end of Jan 2022 an amount of R281 55 was billed although this contract were ended. If a months notice were to be given MTN still deducted 4 payments of R281 55 *******ly from my account R1 126.22 in total.

Yesterday, 19 June 2022 I went back to the MTN in Table Bay mall - I was helped (or not) by Jeff who told me I need to phone MTN myself to cancel the contract, that was cancelled 03/01/2022 and an sms (attached) was received on 3/1/2022.

Someone at MTN was not doing their job! Now I must pay for their incompetency - is MTN going to allow it?

May you kindly tell me how am I going to be compensated - will this be a refund or a credit on my account??????