MTN Employees have Rights

"We as Employees have rights" - Noaa MTN employer. MTN South Africa So I was called by an the "MTN ***** department - Menlyn" at 17:38 by an Afrikaans speaking guy to tell me that a Mr. Lategan requested a sim swap on my account and telephone number, then the person said that I will receive a text message with an OTP number, which I did and if I did not gave Mr. Lategan an permission I need to provide them with this OTP number / code. I refused the line went dead. The I phone the ***** department (which by the why does not exist) # 135 from my cell phone. Holding for ages and no direct link to the "***** department" - you have to speak to a "MTN Service Champion". Noaa could not help met unless I provide her with an MTN login pin or my ID number over the telephone, then she said she is unable the help me, I asked for a reference - the answer was no, nor with her surname (its against the POPI act to provide a surname) and "We as Employees have rights" - Noaa MTN employer. MTN South Africa nor a reference number nor could she put me through to the actual ***** department nor her supervisor. Wow that is how we roll in South Africa........ I am ashamed to be a MTN South Africa client from 1998...... Needless to say I was not helped - so if there is any ***** on my account - here is there record....