MTN - *********** employees and inefficient processes.

Logged a cancellation on the 23rd Aug for a prepaid home router ref:*** collection booking and cancellation query *** and is now closed before the cancellation is processed completed, after a morning enquiry call, another query *** is opened after the agent cut my call while I waited to be connected to the home router department for further assistance. I will not go back to the branch for a form that was already filled on the 23rd, MTN wants to penalise me for the incompetence of their employees and inefficiencies of their processes. Cancel the subscription or we're going to resolve this issue on a public domain, because nothing gets done unless customers publish their dissatisfaction of MTN service, a bad services that is escalating.