MTN Employee takes day off, leaves me hanging

Dear MTN<br> I recently attempted to sign a contract with MTN on Friday the 27th of February.<br> I was told by the MTN Employee I dealt that my contract may be approved within hours or at least by the end of the day.<br> It is now Monday the 2nd of March and I had not heard anything.<br> I phoned the MTN shop where I app**** for the above contract only to be told that the MTN Employee I dealt with on Friday is off.<br> I was further told that no other MTN Employee, except the MTN Employee whom I dealt with on Friday, can access those details. <br> This means I, The Customer, have to wait while an MTN Employee has the day off.<br> Do you believe this is an acceptable way to treat MTN Customers?