DT
Darren T
1 reviews | Active since Jan 2010
10 May 2019, 11:28
MTN employee review board
Samuel Tsiame Sharika Diskenson Ayanda Mthimkhulu
These 3 people would be fired if they worked for me. each of them have supposed to have phoned me regarding a phone that i have not had for 3 months. I will not pay MTN anymore because of these 3 people.
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MTN South Africa's replyOfficial
14 May 2019, 08:25Good day Darren
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling 3 times you on your mobile number but you were unreachable. Your package has been migrated successfully on our system. We are still awaiting feedback regarding the handset type you've requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling 3 times you on your mobile number but you were unreachable. Your package has been migrated successfully on our system. We are still awaiting feedback regarding the handset type you've requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply14 May 2019, 08:25
Official
Good day Darren
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling 3 times you on your mobile number but you were unreachable. Your package has been migrated successfully on our system. We are still awaiting feedback regarding the handset type you've requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling 3 times you on your mobile number but you were unreachable. Your package has been migrated successfully on our system. We are still awaiting feedback regarding the handset type you've requested.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team