MTN employee *****

MTN needs to get its house in order and **** out their own ******** employees who de***** clients by using the official MTN phone numbers and channels of communication. 2nd family member that this happened to. It was incredibly difficult getting hold of any customer support after hours when the ***** occurred. The lady we eventually got hold of, after more than an hour of calling MTN help lines, was however very helpful in resolving and blocking more funds from being deducted. Hence 2 stars and not 1. She could or would not say more than: MTN is aware of this issue and is investigating how this happens. MTN must also update their options on the master menu for their helpline. Not user-friendly. When one eventually gets to what is assumed to be a consultant, and not another automated service, the line repeatedly just went dead.