CV
Carel V
1 reviews | Active since Nov 2015
20 Nov 2015, 13:08
MTN Employee blatantly lie
I went to Mtn Colombine Square to get a SIM swot arranged to a contract number after my phone got ******. <br> <br> After waiting a few minutes the lady asked me what she can help me with. I explained to her my scenario. She told me I must call the call centre to assist me as they do not provide that service in store. Lie-ing to my face and not willing to help at all. <br> <br> The call centre (173) or (808) does not provide a services like that to do a SIM-swop to a contract phone. <br> <br> So if you want anything sorted on your contract and a paying customer there is absolutely no one to assist. MTN is the worst and I will not be renewing my contract ever again with MTN. Service is pathetic.
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Replies (1)
MTN South Africa's replyOfficial
21 Nov 2015, 23:56Hello Kiets88,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Store Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Store Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply21 Nov 2015, 23:56
Official
Hello Kiets88,
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Store Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***
Dear Valued Customer
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Store Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Kind Regards
Siphumezo
REQ:***