1 reviews | Active since Jul 2018
MTN "Emergency" service
I am disgusted with the service I received last night while trying to get emergency assistance from MTN’s 112 service. Not only was everyone I spoke to unhelpful and unwilling to assist. I “spoke” to the supervisor who pretended not to be able to hear me. I am not sure if it was the party in the background or the entertainment that this individual was providing for the other staff while I sat on the phone trying to get assistance. After being put through to dispatch 10 times where the phone would just ring and go to voice mail. This is terrible service. I am a loyal MTN customer and after this I am sure I will be changing that. Disgusting that your company does not care about others and would rather make one hell of a noise so that when people in need call in the cannot be heard.
Good day Shanay,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the 112 emergency service is not an MTN service. It is a number that can be dialed from any device from any service provider. However, this is not linked to any MTN call centres. This number connects to emergency services which we do not offer.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Shanay,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the 112 emergency service is not an MTN service. It is a number that can be dialed from any device from any service provider. However, this is not linked to any MTN call centres. This number connects to emergency services which we do not offer.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,