MB
Monre B

1 reviews | Active since May 2018

24 May 2018, 04:38

MTN EDEN MEANDER WORST SERVIVE !!!!

This is my 3 time reporting mtn here!!!as i said before i took out a contract on the 28th of april and took the device back on the 30th due to personal reasons they took the device back i asked do i have to sign for anything they said no mr botha they wil sort it out they wil phone me. the 3rd of may i phoned them asked them listen what is the story is everything sorted out they said no sir you must phone retrensions they must stop the contract as they (eden meander mtn) cant cancell the contract.so i phoned them they said sorry sir we cant cancell the contract becasue its a new contract we cant cancel it the store has to stop it.so i phoned the store again told them the story they tel me they cant cancel it.so they daid they wil send an email to the right people,so i left it in there hands.i phoned retrentions again asked them to cancel the contract again they said the store has to do it,so the lady said to me i have to go to store and call them from there so i went to the store on the 5th of may tel them i have to come back on a week day as retrentions only work from monday to fridays the lady at the store said they already sended the device back to head office so i returned 7th of may to the store so they phoned from the store retretions they said ok they have to cancel my number as it wont work anymore i said its ok.so they sended another email i got conformation and a ref nr so ok i left it there so i phoned again on the 17th may the atendant at the store said i have to phone retrentions again so i phoned again the lady on the phone said sorry sir they can only finalise it after they recieve a RMA number that means when the defice is at a warehouse so i phoned the store tel them the story o sir the phone is stil in the store but we wanted to send the phone but they rejected the device but he made a new booking wil keep me updated.so i phoned again the 22th may the atendant at the store said sir the booking have been declined but he is busy with another one.im so done with MTN who can help me with this problem ill tel everybody to keep away from mtn as there is no comunnication and the worst of service i want numbers of management to sort it out!!!this is now almost a month and not sorted out your service is bad i keep my phone of during the day because the atendant said i cant use the data and minutes what about my comunication my wife is pregnant and on her last how wil i know that somthing is wrong because my phones mobile data is of (as per requested from the atendant) I WANT ANSWERS BECAUSE THIS IS NOW MORE THAN A PROBLEM

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