MTN

On the 26 of April 2024 i visit the mtn paarl maal branch for a month to month 5g home wifi. Shaheen helped me. After almost 2 hours he told me that there is an problem on the new system mtn implemented and he will let me know when to come back. The next day he send me a whatsapp that everything is sorted i must come to te store to sign and pay. After a another hour instore and already payed in advance protarta for April and a month ahead for May he told me there is a problem again on the system he will let me know again when to come in. Monday afternoom i asked for a refund because the mtn it department struggle to sort it out. They have my banking details but dont want to pay my money back, asking now for bank statements. 8 days later still nothing. Feels like MTN ****med me. Payed for no product.