MTN ***

I app**** for an upgrade in December and was approved, once all the required documentation was received

Got an email saying the device would be delivered to my my home on the 3rd January 2023, and i needed to produce a proof of residence and i must present my ID and they will take my biometrics

Well biometrics failed even though my ID was verified, so the delivery company left with the device

I contacted mtn customer care, sent thru my email asking what is next.....................................................................................................And still waiting for a reply

BUT i then get a SMS asking for all my documents, that i have already sent, to be sent again, which i refuse to do!

What great customer service is this?????