MTN *****ed up my upgrade and now I am paying for it !!

Hi,

I upgraded on the the 2nd Of December 2019. I took a Black Friday special with MTN Skye including a Huawei P30 Lite Phone. When I received the delivery it was a SIM card only. I then had to phone a lot of people to find out what was going on. A Lady, I believe her name is Eunice (Not sure about the spelling) told me the upgrade was captured incorrectly and she will correct it and issue the phone as well. She was supposed to get back to me. She has spoken to me Tuesday last. I have tried tirelessly to talk to someone calling the all centre, given other numbers. I have been redirected almost 6 times to departments who cannot help me. I cannot call MTN Diret directly so cannot get a hold of them. Up to now nothing, I emailed a request, spoke to MTN SA Twitter. Nobody is even bothering to get back to me to let me know anything that is going on. This is extremely bad service and shameful for MTN. I cannot believe you think this is how thing should work. I have been a client since 1999 and I am seriously thinking it is time to move. It has not been the first time you have done this to me. Funny thing is I am not expecting much from you in this regard because this is the normal response from MTN. The upgrade reference number is : ***. The email ref number I logged is : ***. Once again extremely shameful and disgusting !!