MTN ****

In October 2023 I took a data sim only contract with MTN which was advertised for R205. During my enquiry I asked if it was an open contract and the response I got was that I could have a one rand cap put in place which I requested but to my surprise MTN failed to keep their word as they started debiting amounts which were not in line with what I signed up for. I contacted MTN's customer care line several times with no proper explanation as to what I am being billed for. In December and January I called again in an attempt to cancel the contract but each time I have been put on hold endlessly until the line disconnected. The last call I made in February and spoke to a lady in their retentions department who claimed to be having issues with the system and promised to call me back but she never did. I resorted to reversing the debit orders hoping that MTN will discontinue my contract since all attempts I made to cancel were proving to be an impossible mission. I am now being harassed by their collections department who also can't provide me with a break down of the charges albeit ordering me to pay R910.44.