MTN Eastgate: continued shocking service

I've been an MTN customer since 2001. For the last few years I have had to deal with the Eastgate branch. Every single experience I have had there has been ********** - the staff are uninterested, often ***********, incredibly slow and evidently would rather stand around playing on their cellphones or chatting with each other than actually assisting customers. Yesterday morning was the last straw - the staff who could deal with contract issues (apparently the 5 standing around could not) refused to come out to the front to assist. Purely because of the Eastgate staff I've decided to move my business to Vodacom.