MTN eastern cape needs HELP

Item: MTN South Africa
Rating: 2
Author: eric T

I live on a farm use a ****le which is LTE great speeds here....3 months ago big storm happended in my town internet was terrible after that and now its still broken they try tell me i dont know what im talking about but my speeds are the proof i need and PLEASE MTN FIX THE F!@#%^#%^ TOWER and not say its fixed when it isnt this is terrible and they need to fix there act

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

21 Oct 2017, 09:46

Good day Eric,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

MTN South Africa's reply21 Oct 2017, 09:46

Official

Good day Eric,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

eric T's updateReviewer Update

22 Oct 2017, 17:46

THANK YOU for your response i live in port alfred eastern cape and the tower here is BROKEN they say they fixed it but still broken

eric T's update22 Oct 2017, 17:46

Reviewer Update

THANK YOU for your response i live in port alfred eastern cape and the tower here is BROKEN they say they fixed it but still broken

MTN eastern cape needs HELP

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