1 reviews | Active since Jan 2017
MTN east rand mall
<p>i was there on saturday morning, my dad wanted do a sim swap, but hence his speech is not clear because he suffered a TIA, i had to be by his side. We were helped by a very Rude lady called Amanda she was at counter 1. Man she was rude after politley asking her to speak to me nicely she answered and said thats how she talks, she is rude and i should deal with it or go to anothe branch. ( east rand mall branch)</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***