MTN East Gate service is extremely pooooor!!!!!

I have requested my daughter to assist with eSIM on my behalf since the contract is on her name. She went to MTN east gate for eSIM process, she was assisted by a lady called Bella, the process was done incorrectly which required a reversal so they can do eSIM on my sim and not my daughters sim. It’s been almost a month with no assistance, because Bella is the initial assistant on the matter no one can assist she needs to finish the process, the Mtn number on internet rings answered, when I request for feedback from her she sends me screenshots which are not helpful, I needed alternative contact number which she ignored my request. I don’t want screenshot I need my SIM card to be active, no courtesy call to inform me how far is the process I need to constantly nag to find out if the matter has been finalised. Yesterday I sent a message requesting her to revert with feedback instead on the WhatsApp message she responded by “revert what” I have been a customer with Mtn all my life and I’m very disappointed the service I’m currently receiving. All I want is my SIM card to be active however I am being treated like a lunatic. We paying for this services they not for free…