MTN EAST GATE EXCREAMLY POOR SERVICES AND DAY LIGHT *******.

EXCREAMLY POOR SERVICE AND ******* OCTOBER 2022 I SENT MY PHONE FOR REPAIRS AT MTN EASTGATE, APPARENTLY THEY SAY THEY SENT IT FOR REPAIRS AND DID RECEIVE A MESSAGE SAYING MY PHONE HAS BEEN REPAIRED AND SENT BACK TO THE STORE IN JANUARY 2023 SO I GO TO THE STORE THEY SAY THE PHONE HAS NOT BEEN RETURNED INFACT THEY DIDNT KNOW THE WHERE ABOUTS OF MY PHONE UNTIL APRIL 2023 FROM OCTOBER 2023 MIND YOU

HERE IS THE INTERESTING PART THE REPAIS DEPARTMENT THEY SEND THE PHONE TO CALLS ME AND SAYS MY PHONE HAS WATER DAMAGE AND I MY MUST PAY R3000 THOUSAND AND SOME CHANGE FOR THEM TO FIX IT SINCE MY PHONE IS NOLONGER UNDER WARRANTY MIND YOU WHEN I SENT MY PHONE FOR REPAIRS IT WAS STILL UNDER WARRANTY AND WAS NEVER IN CONTACT WITH WATER IT ONLY HAD A MICROPHONE ISSUE SO NOW THE NEW MANAGER I THINK HIS NAME IS JOSEPH IF IM NOT MISTAKEN HAS ALSO FAILED TO ASSIST ME AS WELL AS THIS GUYS CALLED STANLY WHO ALSO WORKS AT MTN EAST GATE EVEN TODAY MY PHONE HAS NEVER BEEN RETURNED AND THEY ARE SAYING I MUST PAY R350 FOR CANCELLATION ON QUOTATION WHEN I WAS NEVER INFORMED BEFORE THEY SENT MY PHONE FOR RAPAIRS THAT I WOULD HAVE TO PAY FOR MY PHONE TO BE FIXED

I SAY AGAIN BLACK COMMUNITY IS FAILING US, THEY ARE FAILING TO DO THEIR JOBS EVEN TODAY IM STILL PAYING FOR A PHONE IM NOT EVEN USING DAY LIGHT ******* IM NEVER TAKING DOING BUSINESS WITH MTN EVER AGAIN SUCH POOR SERVICE THEY NEED TO SEND THEIR STAFF FOR TRAINING TO BE ABLE TO SOLVE CUSTOMER QUERIES SINCE LAST YEAR OCTOBER I HAVE NEVER BEEN ASSISTED.