MTN - EARLY UPGRADE ISSUE

I have a contract with MTN where I pay R840 pm. Phone got ****** on Wednesday morning. Went to the local branch to sort out the admin. They advised me I can upgrade in July. So I app**** for early upgrade (I mean its 2 months). After all the work and hanging on phone calls for more than an hour they advised me today after the sim swap that they cannot do an early upgrade because its my 1st contract? I have had this contract since 2015/2016.

I asked if we can prolong the contract with 2 months but this was also not possible. Now I am stuck without a phone for 2 months but I have to continue paying my monthly payment of R840.

I was prepared to pay in any amount they ask so I can resolve the issue and get a phone and continue with my life and work.

I would like to believe there is easier ways in regards to resolving this problem.

Excellent service was given by the branch in Bela Bela Mall. The head office was the problem.

If they wish to contact me they can phone the following landline since I do not have a phone.

********** - Bela Bela Build it - ask for Gustav/Manager.

Here is my worthless cellphone number for the following 2 months. - ********** 874.

Regards, Gustav