MTN early upgrade

On the 15th of March 2016 I called MTN to enquire about the possibility of an early upgrade as I received a SMS stating that I could qualify. The lady I spoke to was friendly & helpful but I do not recall her name, she told me that she logged a request with the retention team & they will call me in 3 working days with the outcome - she also mentioned that she will SMS me a reference number for the call.<br> <br> There are a issues which I have with MTN as a whole & with my query specifically:<br> <br> 1. MTN is a leading telecoms company - yet whenever I have called to speak to someone in a specific department I have been told \we cannot transfer your call\" or \"the ____ department does not have a telephone number\". This is a very poor excuse for a leader in the TELECOMS market!!<br> <br> 2. Today is the 31st of March 2016 - a whole 16 days since I logged my request for an early upgrade!!<br> <br> 3. Nobody from MTN has called me back as promised & I have not received a reference SMS. Last but not least I have not been able to speak to anyone in the last 5 phone calls that I made this week who knows anything about the 'early upgrade' SMS which I received.<br> <br> My experience with MTN has been terrible!!"