MTN

MTN send me an SMS to say that I am due for an Upgrade on one of my contracts. The due date showed August 2023. I went to the store closest to me to enquire what deals they have. The person at the store told me that I am only due in 3 months time. I told the person all good and left the store. A couple of days later, I received a call from MTN( Shiluva Rikhotso - *** whom informed me that I am due for an upgrade. My response to her was, its only due in 3 months otherwise I need to pay for 2 devices. Shiluva then informed me that I can get the new hand set now and the new payment will only commence on 01/01/2024. I asked her on numerous occasions if she is 100% sure because my finances does not allow me to pay for 2 devices. Her response everythime was 100% sir. I then proceeded with the upgrade and received my new cell phone a couple of weeks later. I received my next statement and noticed that I will be paying for 2 devices. I called Shiluva and she promised to fix the mistake. The next payment went off( 26 October 2023), I paid for 2 devices( the old and the new). After numerous calls and emails Shiluva and her Manager informed me that they have rectified the mistake on their side and that they have locked a call to have this rectified and that the next installment will be for only the old device and that I will receive a credit for the mistake in October. I accepted and waited. I then received the billing for November and I am still paying for 2 hand sets. I then called again and Shiluva told me to wait there is a lot of people with the same problem. She gave me a " ticket no" REQ *** and told me to call 083 135 as there is no specific person that she is dealing with. I gave up after numerous calls because there is no agent that can assist. I then made contact with my lawyer in order to get advice and he requested all the communication that gets recorded for protection and still Shiluva failed to provide any update on the credit that is due or the recordings so that we can proceed with legal action. This clearly shows that she is dishonest in everything that she does and she **** just to get the sales. When asked for the managers details, she simply ignores the request and dont provide any information. He dishonesty now cost me R1300 extra for a phone that wasn't needed. Going forward all contracts coming to an end will not be renewed because of dishonesty from MTN employees.

Shiluva is one of the Upgrade advisors - CNW Head Office. Her email is ***. The contact number is ***. If you are due for an upgrade and receive a call from her, just kill the call as she is a dishonest person who will lie and deceive people just to get the sale.

Shame on you Shiluva. Not sure how you sleep at night by being such a dishonest person.