MTN

Good day

What will it take to receive a response regarding a billing enquiry that I have on my account? The billing issue started in November 2020 when I was charged more than double my monthly premium.

26th January i visited the MTN store at the V&A Waterfront to query the amount I apparently owed. Since the consultant and her manager couldn't figure it out, an enquiry was logged and I was told that a response will be received within 48 hours. The next day my service was suspended. The following day I went back into the store and was told that the billing enquiry was still outstanding and that I should come back in another 48 hours. My service had then been reconnected.

To this day I have not received a response regarding this query even after phoning the call center on the 8th February and was once again told that its still under investigation.

Last week I received a sms saying that the query was closed. I logged another request via messenger and thus far no response has been received.

I find this highly unprofessional that a simple billing enquiry cannot be responded to and customers are left being inconvenienced by having their service suspended and having to constantly follow up regarding an issue created by MTN.