Mtn

I did an upgrade online on the MTN App on Tuesday 25 November 2020 today is Saterday 28 November 2020, I have not yet been contacted to let me know the upgrade is Processed or for any arrangements regarding delivery or anything. I need to upgrade ASAP as my phone is not working 100% I went to an MTN store to see if I can cancel the online upgrade and to do the upgrade in store so that the process can be faster and I can get a phone sooner. They could not help me and told me I can only call Monday to cancel the online Upgrade. This is really rediculess I have been with Mtn for over 20 years and this is the service I get. Maybe I should cancel my contract and fo to another service provider....