GB
Guillaume B
1 reviews | Active since Mar 2009
05 Oct 2018, 09:37
MTN dysfunctional website
MTN website is so dysfunctional, from asking to re-register to trying to login after re-registering and verify my login details. It's just a nightmare dealing with your website. Please call me so that I can change my debit order details. by the way through all the upgrades I'm staying at my new address for the past 10 years, maybe it's time to update you billing details.
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MTN South Africa's replyOfficial
08 Oct 2018, 08:36Good day Guillaume
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation your banking details has been update.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply08 Oct 2018, 08:36
Official
Good day Guillaume
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation your banking details has been update.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,