MTN Durban CBD Corner of West Street & Dorothy Nyembe has very rude & unprofessional staff. Poor customer service

I would like to report poor customer Services at your MTN store in the Durban CBD branch corner of West Street and Dorothy Nyembe street.

I went in and requested to be assisted with a sim swap and the lady that i saw asked for the new number. I had to make a call to get the new mumber as i waited for the new number the lady left the counter. She was seated in the middle.

When i received the new number i went back to the counter where the lady was seated. This guy seated on the right side told me the lady that was assisting me has left i must sit down.

As i sat there waiting for someone else to assist me I noticed this lady seated on left side of the counter wearing glasses. She said I must go back and take a sit I will be called when they are ready to assist no need for the drama. Unprovoked she told me that very rudely! I failed to understand what drama i caused as this is the first time speaking to the lady. I got so shocked and became angry. I told her ungijwayela kabi you can't be speaking to a customer like that. I went back to my seat

They kept me waiting for a very long time when it was not even busy. The other male staff member that was seated on the rightside of the counter had no Customer in front of him and decided to leave. He did that so that im kept waiting and thought i'll be fed up with waiting and leave the branch.

He came back and assisted people that were entering the door that came long after me. The lady that seated on the leftside also kept calling peole that came ater me. I waited and waited to be called but no body called me even though they had no customers in front of them.

As i wondered why i was being ignored intentinally. I noticed the guy was busy on his phone while i waited to be called. I asked him if he also does sim swaps he rep**** yes and a sked why am i not being called to be assisted cause they prefer to call customers rather than customers going to counter on their own.

This guy rep**** he will not assist me because I was rude to his colleague. I told him I was not speaking to him why is he advocating for something he doesn't know how it began and why.

And again he said I will not help you and he continued with his cellphone. He said i must return to the lady that was rude to me.

I left. On my way out the lady that was rude to me said HAMBA!

Im soo disappointed at the service of MTN staff in that branch. Is this what MTN management promote their staff to do in their branches?

Very disappointing and disgusting early morning negative energy. Everyone fighting one customer. So if you clash with one of them you must forget and leave immediately cause they will not assist you.

They chose which customer to serve and which one not to.