MTN DUCKING THE TRUTH. RIPPING ME OFF
the following explanation from MTN is unacceptable - my account has been capped and therefore if the data bundle has been used up then I should be notified that I need to top up myself...MTN are charging me for data that I did not ask for and encuring huge costs unbeknown to me and this is not what was in my contract.<br> I want to cancel my contract with immediate effect.<br> <br> \We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Your account is currently open for making calls. Your account was high because of data charges. Turn off your data so you will not have data charges.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Thabelo<br> REQ:***"
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the SUL(cap) is set up on your number. The SUL has been increased a few times using the USSD code on your phone and it is currently set at R 1200.00.
Date/Time Source Channel Old SUL New SUL
2016-01-22 08:55:53 USSD R 200.00 R 300.00
2016-01-23 18:21:49 USSD R 300.00 R 450.00
2016-01-25 15:19:04 USSD R 450.00 R 550.00
2016-01-25 20:23:34 USSD R 550.00 R 750.00
2016-01-27 09:27:16 USSD R 750.00 R 900.00
2016-02-21 21:49:10 USSD R 900.00 R 1000.00
2016-02-23 21:54:39 USSD R 1000.00 R 1200.00
Should you wish to change the limit, please dial *141*5#Ok and select option 1 Manage Usage. Please note that should you wish to cancel the contract you will be charged early cancellation fees.
We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the SUL(cap) is set up on your number. The SUL has been increased a few times using the USSD code on your phone and it is currently set at R 1200.00.
Date/Time Source Channel Old SUL New SUL
2016-01-22 08:55:53 USSD R 200.00 R 300.00
2016-01-23 18:21:49 USSD R 300.00 R 450.00
2016-01-25 15:19:04 USSD R 450.00 R 550.00
2016-01-25 20:23:34 USSD R 550.00 R 750.00
2016-01-27 09:27:16 USSD R 750.00 R 900.00
2016-02-21 21:49:10 USSD R 900.00 R 1000.00
2016-02-23 21:54:39 USSD R 1000.00 R 1200.00
Should you wish to change the limit, please dial *141*5#Ok and select option 1 Manage Usage. Please note that should you wish to cancel the contract you will be charged early cancellation fees.
We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***