1 reviews | Active since Mar 2010
MTN Dual Call Farce
<p>I have been waiting 11 days to have MTN dual call activated.</p> <p>During this time I have: had to visit the store on 4 occasions, been given 2 Sim cards (both of which do not work), been given 3 ‘escalation’ reference numbers which obviously mean nothing, and made too many phone calls to count.</p> <p>Each day I am assured that it will be rectified.</p> <p>MTN, get your act together. Surely it’s not difficult. When I had this activated on a Vodacom account it was active by the time I let the store!’</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have Rica registered the dual sim card and i am glad to hear that the card is working perfect.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have Rica registered the dual sim card and i am glad to hear that the card is working perfect.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***6
Best regards,