MTN & DSV bad experience

I’ve recently done an upgrade with MTN of which things went smoothly, but the when it went to DSV for the package to be delivered they couldn’t deliver and when I called DSV they had the correct address which they said it wasn’t correct, until I phone MTN to assist and they confirmed my address with DSV, when they had to deliver they said they had issues with MTN devices and they couldn’t deliver on the 12/04/24 and it was rescheduled to the 15/04/24, came the 15th I had to call in to do a follow up again if the delivery was gonna be done and they confirmed, later on the day I received a call advising my that the driver was hijacked and my package was part of the whole unfortunate and that I’ll be contacted in the next 3 to 4 working days, when I contacted DSV last Thursday, they said they still waiting feedback from MTN and the lady who assisted wasn’t too friendly and was so eager to finish the call.

Today it’s the 23rd April 2024, no one from MTN or DSV has bothered to contact me with an update on what’s going on and it’s rather frustrating now not knowing what’s going on.