MTN DSV AND MONDO WORST SERVICE EVER

We have upgraded our MTN Device, DSV has the device, DSV cannot deliver the device as the number supp**** to DSV is incorrect. DSV refuses to update the number as they state we have to phone MTN. We have phoned MTN 5 times whom has escalated the issue. Mtn states that we have to phone your company(Mondo) to get the issue resolved.

We have tried to get a hold of a mondo Agent numerous times and unfortunately have not been successful.

At this moment in time we are leaning towards rather canceling the upgrade as between 3 parties we are not getting any assistance with this situation.

I do believe it is utterly ridiculous the process we have to go through and the level of poor service we are receiving.

Just to note, the DSV agents are extremely rude and just drops the call while you are talking to them. They also just point blank refuse to be of assistance. Will never recommend DSV to any other party, by far courier with the worst service!!