MTN - DSV

I phoned MTN on the 01/06/2018 to cancel my contract. The lady on wanted to know why I wanted to cancel my contract. I advised her that I was not happy with service received from MTN for the last 3 Years, and that another mobile service provider offered me a much better deal. The lady from MTN counter offered me with a better deal and I decided to take it. Delivery arrangements was made for the phone to be delivered at my work as I am at work during the day. Unfortunately I fell sick over the weekend and booked of for the week. DSV phoned me on the 05/06/2018 to confirm the delivery address. I advised her that I am booked off sick and will not be available at the delivery address and they need to change it to my home address. She refused to reschedule delivery to my home address and advised me that all the couriers are booked. But she offered me special delivery which did not made any sense, she said that they will phone me tomorrow morning to make arrangements. Today 06/06/2018 at 9:20am I still have not received a call from DSV and decided to phone them. after 10min I decided to phone MTN. MTN first told me that I need to phone DSV, I phoned them once again and was on the line for 32min without any response. I phoned MTN ********** . The lady transfered my call to DSV, while holding the line t speak to someone from DSV the lady who phoned me from DSV last night phoned. She still wanted to delivery my parcel at my work address. I asked her if I can come fetch the parcel from the DSV office because the lady from MTN told me the parcel is at the DSV offices. The lady from DSV told me I am not allowed to collect the parcel from them. Its 5 days not that I am paying for something I never received from MTN. I had to use my own airtime to try and resolve this BS. I can provide screenshots of the duration of the call. MTN please get in touch with me as I am going to take this up with my legal team.