MTN drops the ball

For over a month I have been reporting a problem with MTN service [feed] in my area and have had no real success in having it resolved - [Lanseria, Sunrella A.H.] I do not use a lot of data, but for the past six weeks I have been 'lucky' if I get feed at between 500b/s-350kb/s, making it nigh impossible to retrieve or view anything which might include a video or the like [YouTube, BBC News, ...] Typically an emailed complaint gets an automated 'do not reply' response, 'we'll get back to you as soon as possible'... takes about two weeks for a follow up. One calls the 'help desk' to be assured everything is working fine, only to find that later in the day the local WhatsApp group has trickle-fed queries like; "Anybody else experiencing problems with MTN today?" It's gotten beyond a joke - especially to finally find a shared article yesterday which said MTN was having a national problem with data feed...

One wonders if "this conversation is recorded ..." actually goes anywhere -

I had been hoping to post a positive review the next time I thought of hellopeter, but regretably...